Design de service
Digital Service Design
Client : Ville de Laval
Rethinking the City of Laval's digital services to offer a modern, accessible, and efficient citizen experience.
The Challenge
The City of Laval wanted to modernize its digital services to better meet the needs of its citizens and improve the efficiency of its internal processes.
Our Approach
By adopting a service design approach, we mapped all citizen journeys and identified the most impactful improvement opportunities.
The Results
The redesign of digital services simplified procedures for citizens and optimized administrative processes.
Client
Ville de Laval
Category
Design de service
